Due to an update in Commonwealth IT policy, the log-in process for CIPP changed as of December 19, 2019. CIPP now utilizes the state’s Keystone Login service.
If you do not already have a Keystone Login account from another state system, choose the link at the very bottom of this web page that says "Not Registered? Register as a new Keystone Login user". This will allow you to create a new Keystone Login account that will replace your current CIPP username and password. Once signed up with Keystone Login, you will be able to access your CIPP account.